California Highway Patrol dispatchers handle the majority of California’s wireless 9-1-1 emergency calls. Not only are they responsible for sending fire, ambulance, or law enforcement in response to 911 calls, but they are in constant radio communication with the responders, providing needed information. Last year, more than 900 CHP dispatchers in 25 call centers handled about 9.3 million calls for service. This week, the CHP honors its dispatch operators during National Public Safety Telecommunicators Week. Reporter Diana Medley offers these tips how you can help dispatchers if you ever need to call 911…
Calling 9-1-1 can be intimidating, but try to stay as calm as possible. Be prepared to provide your name, phone number, address or location, and a detailed description of the incident or vehicle being reported. If the emergency involves a criminal suspect, be prepared to give a physical description. Wait for the dispatcher to ask questions, and then answer clearly and calmly. Listen carefully and follow all directions provided by the dispatcher. Remember, 9-1-1 is for life-threatening emergencies. Misusing 911 is punishable by a fine of up to $1,000.
CHP HONORS 911 DISPATCHERS
